Política de reembolso
Returns
We offer a hassle-free 30-day return policy, which means you have 30 days after receiving your item to request a return.
What can be returned:
- Items must be in the same condition that you received them, unworn or unused, with tags, and in their original packaging.
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You’ll also need the receipt or proof of purchase.
What cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom products (special orders, personalized items)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
To start a return:
- Contact us at info@soldanellafashion.com within 30 days of receiving your item.
- We will provide you with a return shipping label and instructions on how and where to send your package.
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Items sent back to us without first requesting a return will not be accepted.
Once your return is received and inspected:
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We will notify you of the approval or rejection of your return.
- If approved, you’ll be automatically refunded on your original payment method within 10 business days.
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Please allow additional time for your bank or credit card company to process the refund.
For any questions or concerns regarding returns, please contact us at info@soldanellafashion.com.
Damages and issues
Please inspect your order upon arrival and contact us immediately at info@soldanellafashion.com if the item is defective, damaged, or if you receive the wrong item.
European Union 14-day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same return conditions apply (unworn, unused, with tags, and in original packaging with receipt).
Exchanges
The fastest way to exchange an item is to return the original item and then place a new order for the desired item.
Refunds
We will process your refund within 10 business days of approval. Please note that your bank or credit card company may take additional time to post the refund to your account.
Contact us
If you have any questions about our return and refund policy, please contact us at info@soldanellafashion.com.